FAQs
How can I contact EsLyfe?
To contact our store, please reach out to our dedicated customer support team via email. We are here to assist you with any questions, concerns, or inquiries you may have. Simply send us an email at support@eslyfe.com, and we will respond to you as soon as possible. Your satisfaction is our top priority, and we look forward to providing you with exceptional service.
Do you ship worldwide?
Yes, we proudly offer worldwide shipping! We understand that our customers come from different parts of the globe, and we strive to make our products available to everyone. Whether you're located in the United States, Europe, Asia, or anywhere else, we are committed to delivering our products right to your doorstep. Please note that shipping times and fees may vary depending on your location, so we recommend reviewing our shipping policy for more specific information. We look forward to serving customers from around the world!
Where do you ship from?
We ship our products directly from our trusted manufacturing partners located in China. This allows us to maintain affordable prices for our customers while ensuring high-quality products. Rest assured that we work closely with our suppliers to guarantee the authenticity and reliability of our items.
What payment methods do you accept?
We offer a variety of convenient payment options to cater to our customers' preferences. You can securely complete your purchase using any of the following payment methods:
- Major Credit Cards: We accept VISA, Mastercard, and AMEX, allowing you to conveniently use your preferred credit card for your transaction.
- PayPal: We also accept PayPal, a widely trusted and secure online payment platform. If you have a PayPal account, you can use it to make a seamless payment.
Rest assured that we prioritize the security and privacy of your financial information, and our payment processes are designed to ensure a smooth and protected checkout experience.
When will my order be processed?
All orders are carefully handled and shipped from our warehouse. During holidays and sale seasons, please allow for additional processing time. Our team processes orders from Monday to Friday. Typically, orders are processed within 1-3 business days from the date of your order placement. Once processed, your order will be shipped the following day. Please note that we do not ship on weekends. We strive to ensure your order is processed and delivered to you as quickly as possible while maintaining our high standards of quality and service.
How long will it take to receive my order?
We strive to deliver your order as quickly as possible. On average, orders are typically delivered around 7 to 15 days. However, please note that the exact delivery time may vary slightly depending on the specific region the package is being shipped to. Factors such as customs clearance and local postal service efficiency can influence the overall delivery timeframe. Rest assured, we are committed to ensuring that your order reaches you in a timely manner, and we appreciate your patience during the delivery process.
What if I don't receive my order?
Your satisfaction is our top priority. If, for any reason, you do not receive your order within 30 days after shipping, rest assured that you are eligible for a full refund. We understand the importance of ensuring that you have a positive shopping experience with us, and we take responsibility for any unforeseen circumstances that may result in non-delivery. Please reach out to our customer support team, and we will promptly assist you in resolving the issue and processing your refund. Your trust and satisfaction are of utmost importance to us, and we are here to ensure that you are fully satisfied with your shopping experience.
Will i be charged with customs and taxes?
The prices displayed on our website do not include taxes. Therefore, upon receiving your order, you may be responsible for paying customs duties, taxes, and any other related fees as determined by your local customs office. These charges are not covered by us and will be your responsibility. Please note that the customs department in your country may also cause potential delays in the delivery process. For more specific information about charges and regulations, we recommend contacting your local customs office. We want to ensure that you are fully informed about the potential customs-related aspects of your order to provide a smooth and transparent shopping experience.
How do i return an item?
To initiate a return for an item, please reach out to our dedicated support team by contacting us at support@eslyfe.com.
What if the item(s) i received are defective/incorrect/damaged?
If you have received merchandise that is defective, incorrect, or damaged, please don't hesitate to contact us immediately. Kindly provide us with your order number, along with photographs of the item(s) and any relevant references. We will prioritize resolving the issue as quickly as possible to ensure your satisfaction. Rest assured, we are committed to providing the best possible resolution for any concerns you may have.
When will i receive my refund?
The refund process involves crediting the original form of payment. If you made your payment using a credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days from the time we receive the returned item or cancellation request. To determine when the credit will be posted to your account, please contact your card-issuing bank directly. If you have not received a credit for your return yet, we recommend reaching out to the bank or credit card company. Sometimes, it may take some time before the refund is fully processed and reflected in your account.